Returns

Purchased but not shipped:

Subject to a 10% processing fee

Ebike orders:

• No returns after 14 days of receiving
• To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
• Customer pays return shipping fee 

 Accessory/replacement part orders:

• No returns after 30 days of receiving
• To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
• Subject to a 25% restocking fee
• Customer pays shipping both ways

Used items:

• No returns, except in EXTREME cases of breakage/malfunction

 Non-returnable items:

• All Merchandise (clothing, hats, etc)
• Helmets
• Batteries
• Special orders
• Sale items
• Gift cards
• Gifted orders

Before a return is sent, the customer must have written approval of said return from Krafty Bikes. If a customer sends a return without the written consent of Krafty Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange, store credit, or a refund. Please address your return to:

Krafty Bikes Ltd.

1013 Kalamalka Lake Road, Vernon, BC V1T6V4

Please give us a heads up after you send your return by emailing info@kraftybikes.com if possible, please provide a tracking number.

If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.