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Purchased but not shipped:
Subject to a 10% processing fee
Accessory/replacement part orders:
Before a return is sent, the customer must have written approval of said return from Krafty Bikes. If a customer sends a return without the written consent of Krafty Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credit, or a refund. Please address your return to:
Krafty Bikes Ltd.
1013 Kalamalka Lake Road, Vernon, BC V1T6V4
Please give us a heads up after you send your return by emailing firstname.lastname@example.org if possible, please provide a tracking number.
If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.